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Merchandise Returns & Shipping

This section applies to physical goods purchased through our website, including limited-edition merchandise, gift items, or printed materials. 

Delivery & Fulfilment 

  • Orders are dispatched within 3–5 working days, unless otherwise stated. 
  • We currently offer UK delivery only. Collection from Showroom may also be available for certain items. 
  • Delivery charges will be calculated at checkout or clearly stated in the product description. 

Returns & Cancellations 

Under the Consumer Contracts Regulations (2014), you have the right to cancel your order within 14 calendar days of receiving the goods, for a full refund. 

To qualify: 

  • Items must be unused and in their original condition and packaging. 
  • You must notify us in writing (email is fine) within 14 days of receipt. 
  • You are responsible for return postage unless the item is faulty or damaged. 

Faulty or Damaged Items 

If your item arrives damaged or faulty: 

  • Please contact us within 7 days of receiving your order. 
  • We will arrange a replacement, exchange, or full refund — including return shipping costs where applicable. 

How to Arrange a Return 

To request a return or refund, please email: 

📧 customerservices@showroomworkstation.org.uk
Include your order number, the item(s) in question, and the reason for your request. We aim to respond within 3 working days.